New born for Trouble Ticketing systems

Two weeks ago my boss said that he doesn’t know how i spent my time in trouble support for my company users and why i was angry for this time spending.

In the same time i found onse simple solution: trouble ticketing system.

I checked out several systems and i found the best in the open source world: OTRS.

In these days i have spended different hours for OTRS system setup and for notifications to users and to my support team and i think that this framework is very helpful and complete.

In the next posts i describe some features and tricks to fastly configure OTRS.




~ di diegotech su febbraio 7, 2012.


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