New born for Trouble Ticketing systems

Two weeks ago my boss said that he doesn’t know how i spent my time in trouble support for my company users and why i was angry for this time spending.

In the same time i found onse simple solution: trouble ticketing system.

I checked out several systems and i found the best in the open source world: OTRS.

In these days i have spended different hours for OTRS system setup and for notifications to users and to my support team and i think that this framework is very helpful and complete.

In the next posts i describe some features and tricks to fastly configure OTRS.

Cheers,

D.

~ di diegotech su febbraio 7, 2012.

Lascia un commento

Inserisci i tuoi dati qui sotto o clicca su un'icona per effettuare l'accesso:

Logo WordPress.com

Stai commentando usando il tuo account WordPress.com. Chiudi sessione / Modifica )

Foto Twitter

Stai commentando usando il tuo account Twitter. Chiudi sessione / Modifica )

Foto di Facebook

Stai commentando usando il tuo account Facebook. Chiudi sessione / Modifica )

Google+ photo

Stai commentando usando il tuo account Google+. Chiudi sessione / Modifica )

Connessione a %s...

 
%d blogger cliccano Mi Piace per questo: